ToysCity.com.au Shipping Information
For Online Toy shop Order
Q: What courier do we use for delivery?
We are using Australia Post's eParcel service or other courier for Deliveries.
Australia Post will attempt delivery of your item, If no one home, they will leave a notification card stating that your item is available for you to collect from your local post office.
Australia Post EParcel also allows us to deliver to post office boxes.
Q : How much is the delivery fee?
Delivery Fee depends on your delivery destination and total item's weight. We have Online instant shipping fee quotation in our website, which will calculate the shipping fee and quote it you instantly.
Q: Do you deliver anywhere in Australia?
Yes, we can deliver Australia wide. anywhere in Australia as long as Australia Post can deliver to.
For some items, PO Boxes might not be accepted as a shipping address
Q: Do you send orders outside of Australia?
Unfortunately Not at the moment.
Q: Can I pick up my order?
No, Pick up option are not available at the moment.
Q: How can i track my order?
Once your order has been dispatched, you will receive notification email from us with tracking number information.
for Australia Post , You can track your order from here http://auspost.com.au/track/
Q: When will my order be shipped?
(For stock located in our hornsby , NSW Warehouse) Normally, we will process and dispatch your order within 1-2 working days once we have received your payment. We will also send you email with the tracking number information. Once your order has been dispatched, regular delivery times applied.
(For stock located in other Warehouse) Normally, we will process and dispatch your order within 3-7 working days once we have received your payment. Once your order has been dispatched, regular delivery times applied.